Privacy Policy

Moose Labs LLC (“Moose Labs,” “we” or “us) is committed to protecting the privacy of the personal information that we collect from you when you visit our Website, create an Account, or purchase Products or Services. This Privacy Policy describes the personal information we collect about you, how we use your personal information, how we protect your personal information, and your rights regarding your personal information collected by us.

BY VISITING THE WEBSITE, CREATING AN ACCOUNT, OR PURCHASING PRODUCTS OR SERVICES FROM US, YOU ARE ACCEPTING THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY. IF YOU DO NOT AGREE TO HAVE YOUR PERSONAL INFORMATION SUBJECT TO THE TERMS OF THIS PRIVACY POLICY, DO NOT ENGAGE IN ANY OF THE FOREGOING ACTIVITIES.

THIS PRIVACY POLICY IS REFERENCED IN AND INCORPORATES OUR WEBSITE TERMS OF USE, INCLUDING NOT LIMITED TO THE ARBITRATION AGREEMENT AND JURY TRIAL WAIVER, CLASS ACTION WAIVER AND FORUM SELECTION CLAUSE, LIMITATION OF LIABILTY AND DISCLAIMER OF WARRANTIES PROVISION. 

Capitalized terms not defined in this Privacy Policy have the meaning ascribed to them in the Terms of Use.

1. COLLECTING YOUR PERSONAL INFORMATION 

We collect personal information from and about you when you visit our Website, create an Account, or purchase Products or Services from us.

Automatic Information.  When you browse our Website, we may track certain information about your activities. This information may include the URL that you just came from, which URL you next go to, what browser you are using and your IP address. We may use this information to analyze your behaviors, interests and demographics to help us better understand and serve our Users.

We may also use “cookies” to identify you when you visit our Website in order to facilitate access to certain features or store information regarding you between visits to the Website. “Cookies” are small pieces of information that a web site will store on your computer’s hard drive. Cookies are never used to store sensitive information such as names, addresses, credit card numbers or passwords. If you wish to prevent our ability to use cookies, consult your browser’s “Help” function for instructions on how to disable cookies.

Information You Provide To Us. We may also request and collect identifying information about you, such as your name, email address, phone number, billing information, shipping information and other personal information as indicated on forms set forth on the Website. You provide this personal information when you interact with us, such as when you create an Account, purchase products and services from us, sign up for promotions, and provide user feedback or reviews. It is your choice to provide this information and you are not required to do so unless it is necessary to complete your desired transaction with us.

2. USING YOUR PERSONAL INFORMATION

We use the information you provide to us for a variety of purpose, including activities such as: processing and completing transactions with you, providing customer service, product research and development, identifying fraud and improving our services, conducting marketing efforts, or otherwise communicating with you regarding our products and services. We may use information you provide to us to improve the customer experience by providing more personalized interactions and advertising.

We do not sell or share your personal information, except as set forth below.

Third-Party Service Providers. We employ other companies and individuals to perform certain functions, including but not limited to fulfilling orders, delivering packages, sending postal mail and email, developing systems, analyzing data, providing marketing assistance, processing credit card payments, and providing customer service. We may provide your personal information to these third-party service providers as necessary to perform such functions for us. Your personal information may not be used by these third-party service providers for any other purpose other than to perform the services provided to us.

Social Media.  Moose Labs engages with customers and others on multiple social media platforms (e.g., Facebook, Twitter, and Pinterest). If you contact us on one of our social media platforms, or otherwise direct us to communicate with you via social media, we may contact you via direct message or use other social media tools to interact with you. In these instances, your interactions with us are governed by this Privacy Policy as well as the privacy policy of the social media platform you use.

Legal Process. We may be required to transfer or disclose your personal information to comply with a legal obligation, subpoena or other demand from governmental authorities, or when we reasonably believe the law requires such disclosure. We also reserve the right to share your personal information with legal authorities and other companies for fraud protection and credit risk reduction, to detect any technical or security vulnerabilities, to enforce our Terms of Use or other applicable policies, or to otherwise protect the rights, property, safety, or security of third parties, Users of our Website, and Moose Labs.

Sale of Business. In the event we ever sell or transfer all or a portion of our business, such transaction will likely involve the transfer of your personal information if it is still held by us at that time. We will use commercially reasonable efforts to require the acquirer of your personal information to protect it in a manner consistent with our Privacy Policy in effect at the time of such transaction.

3. PROTECTING YOUR PERSONAL INFORMATION

We are committed to protecting the personal information we collect from and about you. While no system is completely secure, we believe that we have implemented reasonable measures to reduce the likelihood of an unauthorized disclosure of your personal information. We maintain reasonable physical, electronic and procedural safeguards to protect your personal information from alteration, misuse or loss. We have implemented procedures designed to restrict access to your personal information only to those personnel who have a business need. We will take disciplinary or other corrective action in order to ensure our employees comply with this Privacy Policy.

In the unlikely event of an unauthorized disclosure of your personal information, we will make every effort to notify you in a timely manner and limit any further unauthorized disclosure as required by applicable law.  If you believe your personal information has been compromised, or if you have any other concerns about our security or privacy practices, please notify us at the address or email address provided below.

4. SMS and Email Collection

Moose Labs LLC. mobile message service (the "Service") is operated by Moose Labs LLC (“Moose Labs”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Moose Labs SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Moose Labs through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that by signing up for these services you are allowing us to send you exclusive offers and information regarding brand partners and promotions Moose Labs is running with them.

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Moose Labs. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to () or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Sparks Motors mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, email support@mooselabsllc.com

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

5. YOUR RIGHTS REGARDING YOUR PERSONAL INFORMATION

If you have created an Account, you may access and update your registration information by accessing your profile through our Website.

You may also update and change your personal information or preferences by sending an email to support@mooselabsllc.com. We will take commercially reasonable steps to accommodate your requests promptly or inform you if we are unable to accommodate your request.

We may change, add, or delete portions of this Privacy Policy at any time at our sole discretion. It is your responsibility to check this Privacy Policy for changes prior to engaging in any interaction with us. Your continued use of the Website, creation of an Account, or purchase of Products or Services from us following the electronic posting of changes to this Privacy Policy constitutes your acceptance of any changes. We will use reasonable efforts to notify you of any such material changes by posting notice of the changes on the Website, and/or, in our sole discretion, by email or other means.

If you have any concerns or questions about privacy at Moose Labs or wish to report a suspected violation of this Privacy Policy, please email support@mooselabsllc.com. 

Effective Date: January 1, 2021