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Frequently Asked Questions

The MouthPeace + Filter Roll for $15.99 comes with one MouthPeace Starter Kit (MouthPeace, 3 Filters, Lanyard) and one Filter Roll. If you change the Filter Roll quantity to 2 then you will receive 2 Filter Rolls. Change to 3 and you will receive 3, etc. 

The order confirmation email only confirms that we have received your order. Once your order is processed by our fulfillment department, you’ll receive a separate email with your tracking number.

Orders can take up to 48-72 business hours to be processed and shipped from the time your order is placed.

Please note the day your order is packed and shipped is not counted as a day in transit. Weekends and holidays are excluded from processing and shipping times. You will receive an email with tracking information when your order has been processed by our fulfillment team. Please allow up to 48-72 business hours for tracking information to update.

We can cancel your order if it has not been processed however changes and address modifications cannot be accommodated.

Address corrections may still be possible depending on the shipping method and destination of the package. If you have entered an incorrect shipping address, please contact  support@mooselabsllc.com as soon as possible. Be sure to include your full name, order number (if applicable), and email address associated with your order when reaching out.

No, our system only allows one promo code, or gift card, per order. Sorry!

Unfortunately, we’re unable to apply discounts & promo codes after an order has been placed. If you were too, *cough cough*, lifted, and forgot to use your code, please save it for use on your next order! Just try to remember it next time ;)

All prices are displayed in USD, unless selected otherwise via our currency converter. Please be aware, the currency converter does not work on the final checkout page. Please keep in mind the conversion from USD to your country's currency. Depending on your country's currency, the price paid at checkout may differ from the amount deducted from your bank account.

We recommend changing as needed depending on what and how you are consuming. We tend to take BIG bong rips so we change ours out every 4-7 hits. For smaller bowls you can go about 15 hits.

We recommend cleaning your MouthPeace frequently depending on use. 

Try out the following tips to avoid MouthPeace stains and smells:

1) Clean with dish soap regularly and wipe out daily with a dry paper towel. Wipe the inside, below the Filter, immediately after smoking a joint or blunt. 

2) Do not keep your MouthPeace in your pipe when not in use.

3) Never keep a used Filter in your MouthPeace. Remove when not in use.

Dish soap has been reported to work best. You can also try tossing it in the dishwasher.Water spots may appear but these can be wiped away and are not harmful.

We do not recommend leaving it submerged in alcohol for extended periods of time as it can start to weaken and discolor the silicone further.

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