Merch FAQs

Moose Labs works with a fulfillment partner to print and ship our merchandise orders. Fulfillment and shipping will take a bit longer but our merch is made to order.

The current fulfillment times are 4–9 business days for merchandise. 

After fulfillment, shipping times are as follows: 

Standard (Flat): 3-4 business days in the US, 6-10 days in Canada, 5-20 days internationally

Please allow additional time for delivery due to COVID19 delays.

Our Merchandise is fulfilled by a third party company and ships separately. Please reach out to as soon as possible.

Any claims for misprinted/damaged/defective items must be submitted within 3 weeks after the product is received.

Our items are made to order, so refunds/returns will not be granted on items that do not fit. If you are unsure of the size of an item, please contact us at so we may assist you.

If your merchandise arrives damaged, send a photo of the damaged item(s) to and we will arrange for a replacement at no additional cost.

Please email immediately for address changes. There is no guarantee that we will be able to update to your desired address.

We may ask you to contact your local post office. If your item ends up being returned to us, please reach back out. You may be responsible for additional shipping costs.

Please email as soon as possible. For packages lost in transit, all claims must be submitted no more than 3 weeks after the estimated delivery date.

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