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Shipping Questions

UNITED STATES SHIPPING

The order confirmation email only confirms that we have received your order. Once your order is processed by our fulfillment department, you’ll receive a separate email with your tracking number.

Orders can take up to 48-72 business hours to be processed and shipped from the time your order is placed.

Please note the day your order is packed and shipped is not counted as a day in transit. Weekends and holidays are excluded from processing and shipping times. You will receive an email with tracking information when your order has been processed. Please allow up to 48-72 business hours for tracking information to update.

Once your order has been shipped, you’ll be emailed a shipping confirmation including the tracking number for your package. Tracking information will be updated within 24-72 hours after receiving your tracking number. 

All orders are shipped via USPS (United States Postal Service), USPS First Class Shipping.

Yes, all orders are shipped via USPS (United States Postal Service). Please make sure to use the address that your regular daily mail is delivered to.  

If you have entered an incorrect shipping address, please contact  support@mooselabsllc.com as soon as possible.

In some cases, we may be unable to change your address if your order has already been processed and shipped. 

Please be sure to check that all of your information is correct before checking out.

Yes, all orders ship in a plain yellow padded envelope/box from Moose Labs LLC.

We always say give it an extra day. If you’ve checked with your neighbor, reception desk and the mailroom and it’s still not there, the next step is to check with the USPS. Be sure to have your tracking number!They are best suited to deal with missing packages at this stage in the delivery process. If the USPS is unable to help or believes your package is lost, please send us an email to support@mooselabsllc.com with your name, order number, and email address and we’ll help you out. 

If you believe your item to be defective or was damaged during the delivery process, please send an email to  support@mooselabsllc.com. Be sure to include your name and order number along with some pictures of the item and we’ll help you out!

CANADA + INTERNATIONAL SHIPPING

We ship Worldwide! 

COVID UPDATE: We ship worldwide via USPS (United States Postal Service); however, we are limited due to COVID restrictions. Please check USPS to see if they have temporarily suspended service to your area. 

https://about.usps.com/newsroom/service-alerts/international/welcome.htm

Please note that you are responsible for any country-specific taxes and duties charged by your government to the purchasing party for importing items.

Orders can take up to 48-72 business hours to be processed and shipped from the time your order is placed.

Please note the day your order is packed and shipped is not counted as a day in transit. Weekends and holidays are excluded from processing and shipping times. You will receive an email with tracking information when your order has been processed. Please allow up to 48-72 business hours for tracking information to update.

All orders are shipped via USPS (United States Postal Service) and then transferred to the destination country’s postal service. 

Due to the impact of COVID-19, shipping carriers are not able to guarantee delivery dates at this time. Please note that shipping fees will not be refunded if your order does not arrive in the estimated delivery window. 

If you have entered an incorrect shipping address, please contact  support@mooselabsllc.com as soon as possible.

Unfortunately, we’re unable to control the taxes and duties imposed on your order by your respective government. Taxes and duties will likely be charged on the items you order. If taxes and duties are placed on your package by officials, the fees will be your responsibility.

Once your order has been processed, you’ll be emailed a shipping confirmation including the tracking number for your package. Tracking information will be updated within 24-72 hours after processing.  All orders are shipped via USPS (United States Postal Service) and then transferred to the destination country’s postal service. For more in-depth tracking information, please reach out to your country’s postal service.

All prices are displayed in USD, unless selected otherwise via our currency converter. Please be aware, the currency converter does not work on the final checkout page. Please keep in mind the conversion from USD to your country's currency. Depending on your country's currency, the price paid at checkout may differ from the amount deducted from your bank account.

Depending on your country's currency, the price paid at checkout may differ from the amount deducted from your bank account due to exchange rates. Please contact your bank for additional information.

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